Frequently Asked Questions
Everything you need to know about your Alana Maria experience.
What materials are used in Alana Maria jewelry?
Our pieces are handcrafted using high-quality materials including 14k Gold Filled, 925 Sterling Silver, and ethically sourced gemstones to ensure longevity and a premium finish.
How long does shipping take?
Standard shipping typically takes 3-5 business days within domestic regions, while international orders may take 7-14 business days depending on the destination and customs processing.
Can I return or exchange my order?
Yes, we offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
How do I care for my jewelry to prevent tarnishing?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and chlorine. Store your jewelry in a cool, dry place and clean gently with a soft polishing cloth.
Do you offer a warranty on your products?
We provide a 6-month manufacturing warranty on all Alana Maria jewelry, covering any defects in materials or workmanship from the date of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options like Afterpay and Klarna for your convenience.